Gartner Peer Insights 2021 “Voice of the Customer” has recognised the company based on Overall Rating, User Interest and Adoption
Globally recognised martech SaaS company, Netcore Cloud, has announced that it has been named, Customers’ Choice in Gartner Peer Insights “Voice of the Customer” 2021 reports for Multichannel Marketing Hub & Email Marketing. According to the report, For Multichannel Marketing Hubs, Netcore Cloud is the only vendor to receive customers’ choice distinction, among the 17 analysed, which includes prominent players such as Adobe, Salesforce, SAP, Pega, to name a few. Additionally, the company has also featured in the Top 3 for Email Marketing thereby also gaining Customer’s Choice here.
Last year, Netcore Cloud was featured as one of the top 3 Multichannel Marketing Hubs players to get Customers’ choice, while this year, it is the only one. A plethora of customer-sourced reviews shows that Netcore Cloud’s AI-powered holistic marketing platform enhanced by omnichannel personalisation ensures nothing but the best customer experience. The unique method of engaging with brands, an onboarding process that has been developed to ensure quick results and measurable success for the best ROI has been highlighted as another key reason for the recognition.
“We are immensely proud to be recognised as a Gartner Peer Insights as Customers’ Most Loved Platform globally for 2021 for Multichannel Marketing Hubs & Email Marketing,” said Kalpit Jain, Group CEO, Netcore Cloud. “At Netcore Cloud, we attribute this success to our unique way of engaging with brands that has gained us the trust of our customers. This win has demonstrated our continued focus and passion to delight customers across all digital points, every single time. Our full-stack approach has been a key differentiator in terms of prioritising our customer’s KPIs and driving them northwards, and this is something that has been well appreciated by our customers the world over. This recognition validates our continued focus on customer success regardless of the industry and we look forward to expanding into new geographies and empowering our growing customer-base with AI-driven marketing.”
A few of customer reviews include:
“Netcore Cloud is a state-of-the-art tool for managing multiple tactics simultaneously from an executional point of view from a single platform.” – Data & Analytics Lead in the Service Industry
“This is a perfect customer engagement platform which increases ROI within a short span of time.” – Digital Marketing Lead in the Service Industry
“Although in the beginning, I was a little overwhelmed with the many features of Netcore Cloud, the consultants at Netcore quickly reached out to me to provide training support on the features.” – Digital Marketing Lead in the Finance Industry
With customers engaging with multiple mediums of communication, multichannel marketing has become an indispensable tool to increase the reach of potential customers with a consistent brand message. Email Marketing has been a marketer’s evergreen choice for effective and value-beneficial customer engagement. While its popularity had deteriorated with the emergence of other plaforms, following the pandemic, marketers began to realise the power that email marketing has to build a long lasting network if used as a method for conversation instead of conversion.
Gartner’s Peer Insights “Voice of the Customers” report analysed real user reviews submitted over 18 months and only vendors with 20 or more eligible published reviews were included. This information is then used to determine a platform’s scores in User Interest and Adoption. Once an Overall Rating is given, a vendor is named the Gartner Peer Insights Customer Choice.
