Santam, South Africa’s leading general insurer today launched its new “What I’d Rather Do” brand campaign. Conceptualised by King James Group, the campaign takes a novel and light-hearted approach to dealing with a real subject by showing what people “would rather do” than claim from their insurer – from running blindfolded through a forest to getting a haircut from a kid. After seeing what people would rather go through, Santam asks a simple question: Why not speak to the insurer that looks for reasons to pay you, rather than not?
Mokaedi Dilotsotlhe, Santam’s Executive Head of Brand and Marketing explains that when it comes to insurance, the reality is that not many people like claiming. “Claiming can often be stressful and leave people disappointed, especially when their claim doesn’t get paid. When this happens, many people may turn to social media to share their bad experiences. It is against this backdrop that we’ve launched this campaign.”
Leading Santam’s brand campaign is a series of digital videos that humorously depict the extremes people will go to in order to avoid lodging an insurance claim. Various people are shown re-enacting tweets they’ve posted about claiming for insurance. “I’d rather run blindfolded through a forest than claim,” “I’d rather get a haircut from a kid than claim,” and “I’d rather listen to a chalkboard orchestra than claim” are some of the examples.
Says Devin Kennedy, Executive Creative Director at King James: “We wanted this campaign to be something that South Africans could relate to. The idea is to gently interrogate the level of dread so many of us have about claiming. “What I’d Rather Do” adopts humour as a medium to convey a more serious message about how important insurance is in society and how easy it should be to claim if you’re with the insurer that makes it right and looks for reasons to pay you, rather than not.”
Dilotsotlhe believes the light-hearted antics strike the right balance between relevance and resonance. “It’s an interesting question to pose. Why are people reluctant to claim when all it takes is knowing that you have adequate insurance cover and trusting your insurer to pay you?”
The new brand campaign includes national radio advertisements and digital videos which will be featured across Santam’s digital and social media platforms. The ‘What I’d Rather Do’ campaign kicks off on Monday 3 July 2017 and digital videos can be viewed here.
Subscribe to Santam’s Facebook, Twitter and YouTube channels to follow the campaign.
Credits:
Agency: King James Group
Chief Creative Officer: Alistair King
Executive Creative Director: Devin Kennedy, Matt Ross
Creative Director: Damian Bonse
Art Director: Moe Kekana
Copywriter: Jared Osmond, Marcelle du Plessis, Emma Drummond, Kirsti Rivett, Tamsin Green
Design: Miles Davis, Guy Blackhurst
VFX: Dan Zoeller, Andrew Pullen
Strategist: Nicky Rush
Client service: Ashleigh Lambert, Nicole Fourie, Lisa Coates, Jessy Whitely, Andrew Beattie
Agency Producer: Samantha Wentzel
Music: Library
Sound Engineer: Stephen Webster from The Workroom
Production House: Johnny Gun
Director: Daniel Zimbler
Producer: Hazel Neuhaus
Editor: Anthony Martin
Post: Deliverance
About Santam, Insurance Good and Proper
Santam is South Africa’s leading general insurer in South Africa with a market share in excess of 22%. Listed on the Johannesburg Stock Exchange (JSE), the Santam group provides a diversified range of general insurance products and services in southern Africa and internationally through a network of 2 700 intermediaries and direct channels. The group’s more than 1 million policyholders range from individuals to commercial and specialist business owners and institutions, including most of the Top 100 companies listed on the JSE. The group employs over 5 000 employees and is recognised by its peers as having the most technically competent employees.
The Santam group, in partnership with Sanlam Emerging Markets (SEM), a subsidiary of its major shareholder Sanlam, operates in southern Africa through Botswana, Malawi, Namibia, Zambia and Zimbabwe; East Africa through Kenya, Tanzania, Rwanda and Uganda; West Africa through Nigeria and Ghana, and in India and Malaysia. SEM (85%), with Santam (15%), shares a 46.6% interest in the Saham Finances Group, which extends the group’s footprint to a total of 31 countries to include Francophone Africa, Angola, Morocco and Lebanon.
Santam’s competitive advantage within South Africa has been entrenched over 99 years by offering its clients a wide range of short-term insurance products that has been scientifically modelled to suit their needs, as well as having the highest claims efficiency in the industry.
